Order Tracking

You can check on your order’s status through your account in ‘My Orders’ as the tracking should be available 72 hours after it has been shipped. Here, your order will be displayed as:

• Payment Review (your order is being reviewed)
• Processing (your order is with the warehouse)
• Complete (your order has been shipped)
• Closed (your order has been refunded).

If your order is confirmed and its status displays as ‘Processing’ or ‘Complete’, we are unable to make changes to it. For more information, see our Returns & Exchanges section or contact us via email with your order number.

Order confirmation and delivery
When your order has been dispatched for delivery, we will send you a confirmation email. This email includes does not include the tracking number of the shipment until 72 hours after it has been marked as dispatched.

We sometimes split larger orders into separate shipments due to their weight or dimensions. If this happens, you will still only receive one email and tracking number, this includes multiple consignments. Please note, it may take 2–3 hours before your tracking details are available from the courier’s website and you can use the number to track your delivery.

Once your order is collected by the courier, we have no control over it. Any enquiries about your delivery need to be directed to the courier. Please also keep in mind that orders can be held up due to busy sales periods, Public holidays or customs delays.

Tracking your domestic delivery
To view the status of a domestic order visit trackitonline by clicking this here and enter the tracking number, and then click on search or hit enter which should then pull up your order tracking information. If you are having trouble kindly contact us on customerservice@amberortonleggings.com.

It will take 7-15 business days for your order to be delivered. For rural and remote areas, including for 'pick up in store' orders, please allow for an additional 1–2 days to receive your delivery. Domestic deliveries by eParcel require a signature and will not be left at your shipping address if nobody is available to receive it.

If you have not received your order within the stated delivery-time, visit trackitonline and enter the item’s tracking number. If it is shown as ‘delivered’ you should have received a courier card with details about its location and how to arrange for its collection.

If you have not received a card or cannot locate your parcel, please contact us for assistance.

Tracking your international delivery
To view the status of your international order, visit trackitonline by clicking this here and enter the tracking number, and then click on search or hit enter which should then pull up your order tracking information. If you are having trouble kindly contact us on customerservice@amberortonleggings.com.

It can take up to 15 business days for your order to be delivered to an international address. Please keep in mind delays due to busy sales periods, possible customs hold-ups, public holidays, and deliveries to remote or rural areas.

All DHL deliveries are made during normal business hours and require a signature. If no-one is available to provide a signature, the courier will leave a card with details of how to collect your order or arrange for a new delivery time.

If you have not received your order within the stated delivery time, visit DHL and enter the tracking number. If it is shown as ‘delivered’ you should have received a courier card with details about its location and how to arrange for collection.

If you have not received a card or cannot locate your parcel, please If you have not received a card or cannot locate your parcel, please contact us at customerservice@amberortonleggings.com for assistance.